Individuals with concerns regarding their course or program may express their concerns by contacting our customer care department via any method listed on our Contact Us webpage. The customer care department may provide resolution to the individual's concerns. Resolution of customer care issues are tracked and monitored according to customer care policies, procedures, and standards and are not part of accreditation processes.
Complaints about specific course or exam content in ANAB-accredited credentialing programs are addressed by the Accreditations Manager and other relevant credentialing personnel. Complaints must be submitted within 90 days of the incident or issue. They must contain sufficient evidence to substantiate the claim and contact information for the complainant.
Complaints about specific course or exam content in ANAB-accredited credentialing programs are addressed by the Accreditations Manager and other relevant credentialing personnel. Complaints must be submitted within 90 days of the incident or issue. They must contain sufficient evidence to substantiate the claim and contact information for the complainant.
In order to prevent a conflict of interest, personnel named in the subject of a complaint may not be involved in the resolution of that complaint.